OTR Diagnostics

  • How do I create an account?

    You have to create an account on the web browser. Follow the details below to get started. Create an account at otrperformance.com/account/register Purchase your professional package / subscription and use your email that is attached to your OTR account. If you purchased, please check your email...

  • How do I download OTR Diagnostics?

    After creating your account following the steps here, you need to download the OTR Diagnostics App. Follow the steps below: If you have an iOS device, visit the app store and search "OTR Diagnostics" or visit this link. If you have an Android device, visit the Play Store and search "OTR Diagnos...

  • Do I need a paid subscription plan to use OTR Diagnostics?

    No, OTR Diagnostics can be used without a subscription. However, operating OTR Diagnostics, without an active subscription will limit its functionality to basic trouble code reading only. To activate any advanced features or commands you will need an active subscription to our plan. More informa...

  • Do I have to pay for updates? How do I get updates?

    With OTR Diagnostics you never have to pay extra to get updated to the latest version. Being a mobile-based app we post updates regularly and we recommend you set to auto-update or check in regularly as the app will evolve and improve often. You can do this by visiting the app store, for apple ma...

  • How do I renew my subscription?

    Your subscription will be automatically renewed with the card you originally purchased the tool with. You will get a notification three days before your renewal date that your card will be charged.

  • Can I use my OTR Diagnostics subscription on multiple devices?

    Yes! You are able to use your login on multiple different devices. While you can use your login on multiple devices it will only allow one active user at any given time.

  • Can I purchase multiple subscriptions/tools?

    Yes, you can purchase multiple subscriptions if you have a fleet or more than one truck you would like to have a tool for. If you are interested in purchasing a second tool, simply add another tool to your cart here and proceed to checkout to complete the purchase. You can also call us at 586-79...

  • Can OTR Diagnostics do parameter changes? ie, speed limiters, cruise limiters

    OTR Diagnostics does not currently perform these functions, it may become an available feature in the future. For a list of current features on OTR Diagnostics you can check that out here: https://otrperformance.com/pages/otrdiagnostics

  • What happens if I sell or switch trucks?

    With our plans switching to your new truck is no problem as long as the model is one we have coverage for. Additional hardware may be required depending on your current hardware and the make/model of the new truck, Currently only the 2014+ Volvo and 2016+ Paccar MX trucks will require additional ...

  • What if the Google Play Store will not let me download the app?

    Your Google Play Store may be out of date and will need to be updated. Open the Google Play Store App Tap Settings, Scroll down to Play Store Version, Tap to check for an update. If there is an update option select it and allow it to update  Then try downloading the OTR Diagnostics App again If ...