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4 problems OTR Cloud solves for fleet managers
Understanding Fleet Management Challenges Fleet managers juggle a lot. From keeping track of each vehicle’s condition to coordinating repairs and ensuring timely delivery of goods. Diagnostic issues can quickly escalate and disrupt operations, costing both time and money. OTR Cloud addresses key... -
We sent you a new account activation invite to the email on file. You can also check your spam if it doesn't appear in your inbox. Please use that email and follow the steps below to activate your account. ***PLEASE NOTE: If you purchased a tool on Amazon, through Pittsburgh Power, or through an...
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Aftertreatment, Regen, DPF Discussion With Trucking & Fixing With Ryan
Watch the video below to gain insights into truck diagnostics, including the aftertreatment system, regens, and DPF system. -
Android Pairing Assistance - BL2
If you are having trouble connecting your BL2 to your Android device, please follow the steps below or download the manual here. Pairing with Blue-Link 2 Step 1 - Turn ignition OFF and remove Key. Step 2 - Go to Settings, Select Connections, and make sure Bluetooth is ON Step 3 - Insert the Blu... -
Android release update 3.0.1 Version: 3.0.1 Release date: 3/26/2025 What’s New Release Notes Fixed issue causing crashes UI improvements Android release update 3.0.0 Version: 3.0.0 Release date: 4/28/2025 What’s New Release Notes Support for OTRLINK2 Android release update 2.4.6 Versi...
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If the app is crashing when attempting to open and log in, please uninstall and reinstall the app. This will clear your data cache and resolve any authentication issues you may be experiencing. If you need further assistance, contact our support team via email at support@otrperformance.com or by...
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Apple Pay, Shop Pay, and Google Pay
When purchasing a subscription renewal, make sure that the email you enter matches your current email on file for OTR Diagnostics. Apple Pay, Shop Pay, and Google Pay tend to autofill the email address associated with those services and it does not always match the address we have on file for you... -
Bad AFTERTREATMENT Shutoff Valve on Volvo D13 Engine
Watch the video below to learn how to replace the aftertreatment shutoff valve on a D13 engine. -
Winters are tough over the road! Whether you are living in Northern America or Middle America, you are bound to hit cold weather regardless of where you are located. It is important to understand the you need to keep your truck prepared for cold weather and to know what to do when your route tak...
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If you receive the Bluetooth error discovered message, follow the steps below: Verify you have no unnamed Bluetooth devices in your Bluetooth settings. If you do, unpair the unnamed device and attempt to connect again. If you do not, remove one Bluetooth device at a time and attempt to connect ...
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Can I leave the tool plugged in all the time?
We do not recommend that you leave the tool plugged in all the time. The hardware is designed to be plugged directly into the diagnostic port to send and receive commands, view live data, and perform advanced diagnostics. Simply plug the tool in when you need to use it, and remove the tool once y... -
Can I purchase multiple subscriptions/tools?
Yes, you can purchase multiple subscriptions if you have a fleet or more than one truck you would like to have a tool for. If you want to purchase a second tool, simply add another tool to your cart here and proceed to checkout to complete the purchase. You can also call us at 586-799-4375 and... -
Can I use my OTR Diagnostics subscription on multiple devices?
Yes! You are able to use your login on multiple devices, including Android phones and tablets, and Apple phones and iPads. While you can use your login on multiple devices, it will only allow one active user at any given time. -
Can OTR Diagnostics do parameter changes? ie, speed limiters, cruise limiters
OTR Diagnostics does not currently perform these functions. It may become an available feature in the future. For a list of current features on OTR Diagnostics, check here: https://otrperformance.com/pages/features. Please contact OTR Performance at support@otrperformance.com or by calling 586-... -
Cheap tools equals expensive results with a diagnostics tool
Watch the video below to dispel trucking myth #3: I can get away with cheaper diagnostic tools for my truck. -
Clogged DPF Filter Warning Sings
Your truck is always asking for a driving regeneration, also known as DPF regeneration, too often. (Usually, the truck will tell you to keep driving so it can do a passive regeneration). This is one of the most common early warning signs of a clogged DPF filter. Let’s dive deeper into the first ... -
How can I get in touch with an OTR employee? You can reach us at: Phone: 586-799-4375 Whatsapp: (586) 799-4375 Support email: Support@otrperformance.com Sales Email: Sales@otrperformance.com
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You have to create an account on the web browser. Follow the details below to get started. Create an account at otrperformance.com/account/register Purchase your professional package/subscription and use the email that is attached to your OTR account. If you purchased, please check your ema...
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Essential Takeaways The four main components of the Cummins aftertreatment system and how they work together to produce environmentally friendly water vapor and nitrogen. What you should be looking for when doing your visual inspection of the aftertreatment system. Why you need to perform ...
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Cummins Fault Code 3231 SPN 4360 FMI 0/ SPN 4360 FMI 16
Watch the video below to learn more about Cummins Fault Code 3231 SPN 4360 FMI 0 and SPN 4360 FMI 16. -
Cummins Fault Code 3251 SPN 3610 FMI 0 SPN 3610 FMI 16
Please watch the video below to learn about Cummins Fault Code 3251 SPN 3610 FMI 0 and SPN 3610 FMI 16. -
Cummins Fault Code 3255 / SPN 3246 FMI 0
Watch the video below for detailed information on Cummins fault code 3255/ SPN 3246 FMI 0. -
Cummins Fault Code 3712 SPN 5246 FMI 15
Please watch the video below to learn about Cummins Fault Code 3712 SPN 5246 FMI 15. -
Cummins Fault Code 5385 / SPN 5502 FMI 0
Please watch the video below to learn about Cummins Fault Code 5385 / SPN 5502 FMI 0. -
Detroit Diesel Inaccurate Exhaust Temp
The exhaust temperature live data readings may display inaccurately for your Detroit Diesel trucks. Exhaust Temp 1 and Exhaust Temp 2 may display too high or too low. We have implemented a fix to this issue that will display these readings as "N/A." If you need further assistance, contact our s... -
The soot level live data parameter for Detroit Diesel engines may be reading 250% inaccurately. We are working to resolve this bug and display the correct live data values as reported by both the J1939 and UDS data. We will notify you once a fix is implemented and an update is released.
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Do I have to pay for updates? How do I get updates?
With OTR Diagnostics, you never have to pay extra to get updated to the latest version. All of our updates are included in the cost of your subscription. Being a mobile-based app, we post updates regularly and we recommend you set to auto-update or check in regularly as the app will evolve and i... -
Do I need a paid subscription plan to use OTR Diagnostics?
OTR Diagnostics can be used without a subscription. However, using OTR Diagnostics without an active subscription will limit its functionality to basic trouble code reading only. To activate advanced features or commands, you need to update your access through an active subscription plan. The a... -
Do I need the Paccar adapter for my Paccar MX-13 or MX-11 engine?
You no longer require a Paccar adapter to connect to Paccar MX engines. Simply plug in your designated OTR Diagnostics hardware and follow the prompts in-app to get connected to your vehicle. Need Assistance? If you encounter any issues, contact us at (586) 799 - 4375. Choose option 3 for techn... -
After creating your account, you need to download the OTR Diagnostics App. Follow the steps below: If you have an iOS device, visit the app store and search "OTR Diagnostics" or visit this link. If you have an Android device, visit the Play Store and search "OTR Diagnostics" or visit this li...
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Watch the video below for detailed information on diagnosing and repairing DPF pressure sensor problems.
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Forced Regen or Reset Aftertreatment Commands Not Appearing in the App
If certain commands are not appearing in-app, please follow the troubleshooting steps below: Go into the About section of the app (click our logo on the top left of the app) and make sure the engine profile and engine component sections do NOT state generic or are blank. If the profile and co... -
Foreign Transaction Fee on International orders
A foreign transaction fee is imposed by a credit card issuer on a transaction that takes place overseas or with a foreign merchant. These fees are typically 1%–3% of the value of the transaction and are paid in dollars. -
High soot level fault codes Paccar MX
Watch the video below for detailed information on high-soot-level fault codes for Paccar MX engines. SPN 3251 FMI 16. -
Business Hours: Monday - Friday 8 am-5 pm EST. Holidays: We are closed on all major United States holidays. Location: 51619 Industrial Dr Macomb, MI 48042
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How and when to check your truck's fault codes
Watch the video below to dispel trucking myth #5: Fault codes can be checked during routine maintenance only. -
How do I reactivate my account?
If you are a previous customer who would like to reactivate your account, please follow the steps below: To purchase a yearly subscription, visit the following link and check out.https://otrperformance.com/tools/recurring/checkout_link?magic=eyJpdGVtcyI6IFt7ImlkIjogNDYxMzg3MTg3ODE2ODIsICJxdWFu... -
How do I renew my subscription?
Your subscription is set to automatically renew with the card used to originally purchase the tool. You will receive an email notification 30 days and three days before your renewal date that your card will be charged. You can update your payment or subscription information at https://otrperfor... -
How do I update my payment information for OTR Diagnostics?
To update your card or payment information for OTR Diagnostics, you have 2 options: You can update your payment or subscription information at https://otrperformance.com/tools/recurring/get-subscription-access. Contact us at (586)-799-4375 option 2 or at support@otrperformance.com. Keeping y... -
How to access and use OTR Cloud
To access OTR Cloud, visit https://cloud.otrperformance.com and log in to your diagnostics account. After logging in, you can view and access your fleet, fault code history, vehicle info, and more! If you've read this guide and still need assistance, please contact us at support@otrperformance.c... -
How to diagnose and fix fault codes on your own
Watch the video below to dispel trucking myth #4: Resolving fault codes is only for professional mechanics. -
How to fix fault codes on your own without a mechanic
Watch the video below to dispel trucking myth #2: Fault codes can be checked during routine maintenance only. -
How to Get the Most Out of Your OTR Diagnostics Tool: Advanced Tips
OTR Diagnostics gives you the owner-operator access to vital information from your semi-truck about fault codes, live data, forced regens, DPF (Diesel Particulate Filter) soot level, vehicle history, their causes, and more. These details of your aftertreatment rival advanced OEM (Original Equipm... -
How to Navigate and Use OTR Diagnostics
Now that you've activated your account, installed the app, and logged in, its time to get started! ________________________________________________________________________________________________ The first screen you will see is the "Home" tab. This gives an overview of your logged fault codes,... -
To place a new order, please visit https://otrperformance.com/products/otr-diagnostics-pro-package or call our sales team at 586-799-4375 option 1 so a sales representative can assist you.
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How to reset fault codes the right way
Please watch the video below to learn how to reset fault codes the correct way. -
How to use fault codes to fix your truck
Watch the video below to dispel trucking myth #1: Why should I pay attention to fault codes if they don't actually repair my truck? -
I live outside of the United States. Am I responsible for Fees, Taxes and tariffs charged?
We try to cover as many fees, Taxes, and Tariffs as we can but there may be times when the customer is responsible for paying any taxes, Fees or Tariffs related to the shipment. NOTE: A foreign transaction fee may imposed by a credit card issuer on a transaction that takes place overseas or with... -
iOS and Android Pairing Assistance - OTRL2
iOS Pairing Assistance - OTRL2 If you are having trouble connecting your OTRL2 to your iOS device, please watch the video or download the manual below: Pairing with OTRL 2 on iOS - Pairing with OTRL 2 on Android- Manual for OTRL 2 - You can download the manual for iOS and Android here. ... -
If you are having trouble connecting your BL2 to your iOS device, please watch the video here or follow the steps below: Pairing with Blue-Link 2 - Step 1 - Turn ignition OFF and remove Key. Step 2 - Ensure your Bluetooth is ON by going to Settings then clicking on Bluetooth and ensuring it i...
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iOS Release Version: 3.0.5 Version: 3.0.5 Release date: 4/30/2025 What's new Fixed an issue that would cause some trucks to go generic Optimize history Downloads iOS Release Version: 3.0.4 Version: 3.0.4 Release date: 4/25/2025 What's new Added Stop Regen support for 2021+ Detroit Diese...
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Kenworth/Peterbilt Paccar 5 MPH Derate
If you have a Paccar powered truck that is 2011+, then you need to be aware of your emission system. Learning about this system will ensure you are prepared before a breakdown occurs. Paccar emissions are complicated. The reason we say this is because there are two aftertreatment ECUs for Paccar... -
If you are having issues logging into the app, please follow the steps below: iOS login issues (login failed or spinning circle after attempting to log in) Verify you are using the correct email address that is associated with your DX account. Verify the password you entered is correct (it i...
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If you are having issues logging in on iOS (login failed, spinning circle after attempting to log in), verify you are using the correct email address that is associated with your DX account. If you are having issues logging in on Android (login failed), verify you are using the correct email add...
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Not Receiving Password Reset Email
If you requested a password reset email in-app and have not received it, follow the steps below: Please visit https://otrperformance.com/account/login. Select "Forgot password?" Enter the email associated with your Diagnostics subscription and select submit. Follow the steps on the email ... -
OTR Diagnostics vs. Other Semi Diagnostic Tools: A Comparison
Whether you are an owner-operator or own a fleet of heavy duty trucks, semi-truck diagnostics like OTR Diagnostics play a crucial role in making sure these goods are delivered safely and on time during long hauls. Put yourself in the shoes of a semi-truck driver cruising through the desert with ... -
Watch the video below for detailed information on Peterbilt/Kenworth Paccar SPN 5246.
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Replace Inlet NOx Sensor on Volvo D13 and Mack MP8 Engine
Watch the video below to learn how to replace the Inlet NOx Sensor on D13 and MP8 engines. -
Replace Outlet NOx Sensor on Volvo D13 Mack MP8 Engine
Watch the video below to learn how to replace the outlet NOx sensor on D13 and MP8 engines. -
What is the Return Policy? Any product can be returned for a full refund within 60 days of delivery. Returns are free and easy for domestic and international orders. To process a return and receive a prepaid shipping label Email customer support at support@otrperformance.com Call at 586-799...
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What is the Return Policy? Any new product purchase can be returned for a full refund within 60 days of delivery. Returns are free and easy for domestic and international orders. To process a return and receive a prepaid shipping label Email customer support at support@otrperformance.com Ca...
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Semi Truck Repair: A Closer Look at Truck Repair
Watch this video to learn more about the true costs of semi-truck repairs. -
Shipping Times and Cost USA Shipping (All 50 States) USPS Priority Mail (5-10 business days) - $15 UPS Ground (2-4 business days) - $10 UPS 2nd Day Air (2 business days) - $50 UPS Next Day Air (Delivers by 8 pm on the next business day) - $75 UPS Next Day Air Early (Delivers by 12 pm on the nex...
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Shipping Times and Cost USA Shipping (All 50 States) USPS Priority Mail (5-10 business days) - $15 UPS Ground (2-4 business days) - $10 UPS 2nd Day Air (2 business days) - $50 UPS Next Day Air (Delivers by 8 pm on the next business day) - $75 UPS Next Day Air Early (Delivers by 12 pm on the next...
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Soot Level or Other Live Data Parameters Not Accurate
If your live data parameters are not reading accurately, please follow the steps below: Verify you are using the correct adapter(s), if applicable (BLmini only). Verify you are connecting directly to the diagnostic port and not into an ELD or Y-splitter. Verify you are not going generic ... -
If you have an active subscription but you get the Lite mode prompt and your account is in Lite mode, you may need to re-authenticate. How to re-authenticate: Open up the OTR Diagnostics Application, click on the Green OTR Logo in the top left-hand corner of the dashboard, click Account Details,...
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What is the Refund Policy for subscription renewals? Yearly subscription renewal purchases can be refunded within 14 days Monthly subscription renewals are non-refundable. To initiate a refund request and receive a refund, please: Email customer support at support@otrperformance.com Cal...
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The 9 aftertreatment components you must know on your truck
Watch the video below to learn more about the 9 aftertreatment components you MUST know on your truck! -
The tool only has 8 pins. Will it still work on my 9-Pin diagnostic port?
The OTR Diagnostics Pro hardware is designed to function with all the engines we are compatible with. As long as your engine is covered, the tool will function as intended to read and reset fault codes, view live data, perform bi-directional commands, and more! Engine coverage: 2008+ Cummins 20... -
Troubleshooting Connection Issues - BLmini
If you are having trouble connecting your tool to your truck, please follow the troubleshooting steps below: Ensure the BLmini is connected/paired to your phone via Bluetooth and that no other devices are connected/paired. NOTE: You can reference the BLmini manual here. Ensure the key is in ... -
Volvo Truck Diagnostic Tools - PTT and OTR Diagnostics
If you are looking to learn more about what diagnostics tools are available for Volvo trucks, then you came to the right place. In this blog we will dive deeper into understanding what diagnostic tools are available on the market so that you can find equipment that’s best suited for your needs... -
What kind of warranty does OTR Performance offer? OTR Reset Tool (5-Year Limited Warranty) All OTR Reset Tools come with a free limited 5-year warranty. Before any product leaves OTR Performance it is tested and retested to ensure it works as intended the first time. If your Reset Tool is no...
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What are Maxxforce, Navistar N-Series and A26 engines? International & Navistar Engines Explained.
This blog is an in-depth overview of different International and Navistar engines and we also go over some helpful tips if you are looking to buy a used International truck. With International trucks you are going to have a couple different engines based on year, make, model, and emissions. I... -
What do I do after reactivating my account?
After reactivating your account, make sure to log out of the app and back in, or uninstall and reinstall the app to restore access. This will authenticate your subscription and give you immediate access to advanced diagnostics capabilities. If you have any questions or need further support, ple... -
What happens if I sell or switch trucks?
Switching to your new truck is no problem as long as the model is one we have coverage for. Simply connect your tool to the new truck and start saving time and money!If you need further assistance, contact our support team via email at support@otrperformance.com or by calling 586-799-4375. -
What happens when you clear or reset a fault code on semi truck?
Watch the video below to dispel trucking myth #7: Clearing fault codes resolves the issue. -
What if the Google Play Store will not let me download the app?
Your Google Play Store may be out of date and will need to be updated. Open the Google Play Store App Tap Settings Scroll down to Play Store Version Tap to check for an update. If there is an update option select it and allow it to update Then try downloading the OTR Diagnostics App aga... -
What is Forced Regeneration? Regeneration, or regen, of the DPF filter is the process that burns the soot accumulation that is inside the DPF filter. Educating yourself on what a forced regeneration is and how it works will help you understand your aftertreatment system better. Forced regenerati...
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Intro to OTR Cloud Truck diagnostics has evolved significantly, and OTR Performance is at the forefront with our latest tool: OTR Cloud. This cloud-based platform offers fleet managers unprecedented access to essential diagnostic insights across all their vehicles. From fault codes to commands ...
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OTR Link 2 is the newest version of hardware to pair with our diagnostics software. With the release of our new OTR Link 2, pairing your diagnostics tool is faster and easier than ever, so you can spend less time troubleshooting and more time driving. Here are some of the benefits of our new and...
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What is the best scan tool for the price?
Watch the video below to dispel trucking myth #6: I can get away with using cheaper diagnostics tools for my truck. -
What is your DPF system and how does it work?
What is a DPF system? To begin with, DPF stands for Diesel Particulate Filter. In short, the DPF system is a filtration system designed to trap soot and prevent it from exiting the tailpipe and entering the atmosphere from your diesel-powered engine. Low sulfur highway diesel and EGR systems h... -
What OTR Diagnostics offers you
As a trucker, every mile matters—and so does every tool you use to stay on the road. With OTR Diagnostics, you get more than just a fault code reader. You get a complete diagnostics solution that empowers you to tackle issues before they turn into costly downtime. Here’s what OTR Diagnostics can... -
OTR Diagnostics is a diagnostics tool that helps truck owner operators, fleet managers, and repair shops monitor vehicles in real-time. It can identify potential issues before they become major problems. This can reduce downtime, increase productivity, and improve the performance of the truck. ...
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WiFi Direct Pairing (BL2 and iOS only)
The BL2 hardware allows pairing via WiFi Direct and Bluetooth on iOS devices. To enable WiFi pairing, please follow the steps below: Remove the key from your ignition, unplug the BL2 from your diagnostic port, and unpair the BL2 from your device's Bluetooth settings (if applicable). Proceed t...