If you have an active subscription but you get the Lite mode prompt and your account is in Lite mode, you may need to re-authenticate.
How to re-authenticate: Open up the OTR Diagnostics Application, click on the Green OTR Logo in the top left-hand corner of the dashboard, click Account Details, click Logout, then log in with your account details.
If you need further assistance, contact our support team via email at support@otrperformance.com or by calling 586-799-4375.
Jun 2, 2025